Thank you for shopping with Doodhras Farm. We strive to provide fresh, natural, and high-quality products to our customers. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Returns or replacements are accepted only in the following cases:
Damaged product received
Defective or spoiled product
Wrong item delivered
Missing items in the order
Due to the nature of food products, we do not accept returns for opened or used items unless there is a quality issue.
2. Return Request Timeline
Customers must report any issue within 24–48 hours of delivery.
To request a return or replacement, please contact us with:
Order Number
Photos/videos of the product
Images of packaging and invoice (if available)
3. Non-Returnable Items
The following items are generally non-returnable:
Opened or consumed food products
Products damaged due to improper handling by the customer
Items reported after the allowed return period
4. Refund Process
Once your request is reviewed and approved:
Refunds will be processed to the original payment method
Processing time may take 5–10 business days
In some cases, store credit or replacement may be offered instead of a refund
5. Cancellation Policy
Orders can be cancelled before dispatch
Once shipped, orders cannot be cancelled
To request cancellation, contact our support team immediately after placing the order.
6. Replacement Policy
If a replacement is approved, the replacement product will be shipped at no additional cost, subject to product availability.
7. Contact Us
For return, refund, or replacement assistance, please contact:
